抱怨包装不良 Complaint about Poor Packaging
Firstly, thank you for ①(感谢对方已办理的事宜).We have received the goods on arrival of s/s ② (船名)at ③(到货港口的名称).However, after checking the purchases, we regret to find that the goods are④ (产品出现的问题).According to the survey by ⑤(质监部门名称).the reason for the damage is that ⑥ (产品受损的原因).
The products must be well protected against ⑦(意外损失的类型),so we specially emphasized on ⑧ (我方多次强调的事宜) in our last email. But unfortunately, you did not follow our ⑨ (指出对方忽略的问题).Since 11(产品名称) are no longer fit for usage, we have to ask that you compensate us for the loss under the contract.
Look forward to your prompt reply.
为包装不良致歉 Apology for Poor Packaging
We acknowledge the receipt of your email. We deeply regret that the goods on arrival of s/s ① (船名)are damaged by ② (产品损坏的原因).
After serious inspection, we are giving you description of the damaged shipment. The contents were ③ (货物受损情况),which is our responsibility. Therefore, we will take the responsibility for ④(我方应付的责任),and will compensate you by ⑤ (赔偿金额)in accordance with the contract. Please email us if you receive the check. Please accept our apology or any inconvenience caused to you.
We will take any necessary actions to ensure this kind of thing will never happen again.
对货物未寄达致歉 Apology for Goods Arrival Failure
We are sorry to hear that ① (所出现的问题).
After careful check, we found that the shipment was delayed because of ② (货物未寄达原因).With reference to the contract, the postponement was caused by③ (货物出现问题的原因)， which is definitely not our responsibility to ④ (我方何种责任).We suggest that you make direct contact with ⑤ (公司名称或其他机构名称) to discuss the details so as to minimize the loss.
We really feel sorry for this accident, but you should understand that ⑥ (所出现的问题) is not our fault. Thanks for your understanding.
出货延迟 Late Delivery
We have been feeling quite honorable to have smooth cooperation till now. However, for the recent order under the contract ① (合同编号),we have not received the goods yet.
② (我方身份),we think there might be some explanations for the late delivery. You are kindly asked to check our order ③ (订单编号).Since the end-users have commented favorably on ④ (产品吸引点)of the last purchase, we reordered this kind of the products. But the failure will definitely influence ⑤ (受影响的内容).
We really look forward to the goods; otherwise, we will miss the great chance for ⑥ (会失去何种机会) at present. If we can not get any reasonable explanations or the products by the end of this month, we will have to ⑦ (我方将采取的行动).
对出货延迟致歉 Apology for Late Delivery
Thank your very much for your email. We are quite sorry for the late delivery.① (说明出货延迟的原因).Carefully checking ②(依据文件的名称及编号),we found that the goods ③ (说明货物的情况).We very much regret to say that the matter has slipped our attention.
After finding this mistake, we have ④ (采取的补救措施),If nothing goes wrong during the transit, you will receive the products ⑤(预计到达的日期).Hopefully, this late delivery will not deteriorate our relationship.
If you have any questions, please contact me directly. We appreciate your under-standing.
投诉货物质量 Complaint about Poor Quality of Goods
We appreciate having received the goods on arrival of s/s“ ① ”(货轮名称) at ② (目的港名称).Shortly after landing, related officials checked the details of the goods. Everything appears to be correct and in good condition except ③ (有质量问题的产品).When we opened the cases, we found that they were ④ (产品状况).The worst thing is that the quality of the goods do not confirm to the contract.
Please tell us the exact explanations. Additionally, we prefer to ⑤ (我方提出的解决办法).
Look forward to your prompt reply.
对货物质量不佳致歉 Apology for Poor Quality of Goods
We are really sorry for the ① (产品所出现的问题)of the goods. ② (证明材料)states clearly that ③(货物实际情况描述).There is no denying the fact that the goods ④(货物出现问题的原因).
Therefore, you should ask ⑤ (提出索赔的机构名称)for compensation. However, to compensate you to a certain extent for the trouble, we will grant you ⑥(补救措施)for your next purchase. We expect to ⑦ (期待事宜) in the future.
Again, we are terribly sorry for your loss.
投诉货物数量 Complaint about Wrong Quantity of Goods
Thank you very much for ① (对方所做事宜).We duly received the order on arrival of s.s ② (货轮名称).
Unfortunately, we found that ③ (货物出现的问题).As told, the shipping quantities were ④ (货物装船时的数量). Please check whether ⑤ (合同规定数量)had been loaded on ship in whole at the port of shipment.
We are in urgent need of the products as ⑥ (亟需该商品的原因)at present. You are kindly requested to ⑦ (亟需对方解决事宜)upon receipt of this email. Other-wise, we have to raise a claim for ⑧ (索赔金额) for the wrong quantity.
We hope the matter will come to your special attention.
为数量错误致歉 Apology for Wrong Quantity of Goods
We have received your email of ① (对方邮件日期),and we regret to know that the short delivery of ② (货物短缺数量) of shipment against the order ③ (订单编号).We are quite sorry for ④ (致歉事宜).
After check, we found that ⑤ (说明原因).However, we have already ⑥ (采取的补救措施).The related officials confirmed that ⑦ (应补运货物) will reach your port ⑧(应补运货物预计到达的日期).
We deeply apologize for the inconvenience that caused to you.
投诉发货出错 Complaint about Receiving Wrong Goods
The ship ① (货轮名称)has reached the requested port, ② (目的港名称).Upon being checked, the goods are found wrong. Under the contract No. ③(订单编号),we ordered ④ (所订产品的名称和数量).The total amount of the goods is right, but ⑤(说明货物出错之处).
As ⑥ (所订产品名称) are not in agreement with what is stated in the contract, We will send them back to you. However, you must be responsible for ⑦ (对方应承担的责任).
Because the products are in great need, please ship the correct ones soon. Otherwise we will have to ⑧ (我方将采取的行动)for the wrong order. Please deal with the matter immediately, and drop us a line as soon as you arrange the shipment.
为发货有误致歉 Apology for Sending Wrong Goods
After receiving your email, we attached this matter our closer attention. As it has never happened before, we check every step of this process with awareness.
After a careful check-up by our staff, we found that ① (弄错产品的原因).As a result, the purchases with ② (发货错误)are not in order. Therefore, please ③ (补救措施)and we will be in charge of all the related expenses.
Besides, we have sent the right ones ④ (发送方式及日期).If this works smoothly, they will reach you in ⑤ (预计到达的日期或期限).We have taken all necessary actions to guarantee ⑥(弥补措施).
We apologize for any inconvenience.